Trust & responsible practice

Confidentiality with
clear limits and consent.

Private support depends on trust. iMetaWellness explains how information is used, what the service can provide and the limited circumstances in which confidentiality may need to be restricted.

Clear before support begins

What does informed
consent mean here?

Informed consent means having enough understandable information to decide whether to proceed. Before ongoing support begins, the relevant scope, format, confidentiality arrangements, communication, fees, cancellation terms and foreseeable boundaries should be clear.

Consent is not a one-time signature that removes future choice. You can ask questions, raise concerns and reconsider participation. We may also pause or decline support when the need falls outside scope or when safety and professional boundaries require another approach.

This page is a general summary. The full privacy notice, website terms and specific service information also apply.

Four trust principles

Private. Transparent.
Proportionate.

These principles guide how information and boundaries are handled.

Purpose limitation

Information should be collected and used for clear purposes connected to enquiries, suitability, service delivery, administration, law or safeguarding.

Data minimisation

Only information reasonably needed for those purposes should be requested. Highly sensitive details should not be included in an initial email.

Clear boundaries

The service does not provide medical diagnosis, treatment, prescribing, psychotherapy or emergency care.

Responsible escalation

Confidentiality may be limited where law requires disclosure or where there is a serious concern about the safety of a client, child or another person.

How this works in practice

Explain. Agree.
Review.

Good boundaries remain visible throughout the work.

Before support

We explain the nature of complementary wellbeing support and the relevant privacy, communication, safeguarding and commercial arrangements.

During support

We remain within the agreed scope, collect only relevant information and discuss referral when a need falls outside competence.

If a concern arises

Where appropriate and safe, we explain the concern, the limit of confidentiality and the action being considered.

After support

Information is retained only as reasonably necessary for service, legal, safeguarding and administration purposes, as described in the privacy notice.

Data rights and concerns

Privacy enquiries may be sent to [email protected]. Safeguarding concerns relating to iMetaWellness may use the same address, but email must not be used for emergencies.

Direct answer

Is everything I say confidential?

Information is handled confidentially within applicable law and the agreed service arrangements.

Confidentiality is not absolute. Serious safeguarding concerns and legal duties may require relevant information to be shared. The limits are explained before support begins.

Questions are welcome

Understand the boundaries
before you decide.

Ask about confidentiality, consent or scope during the first conversation.

Contact iMetaWellness